Privacy Policy

Effective Date: 2025

Welcome to Heritage Beam & Board LLC ("we," "us," "our"), located at heritagebeamandboard.com (the "Website"). Your privacy is paramount to us. This Privacy Policy explains how we collect, use, protect, and share information and data when you use our Website. By accessing and using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information Collection:

1(a). Personal Information: We collect information that personally identifies you, such as your name, email address, postal address, phone number, and payment information when you:

- Place orders for reclaimed wood products

- Request custom carpentry services

- Submit project specifications

- Subscribe to our newsletter

- Contact us for quotes or consultations

- Otherwise interact with our Website

1(b). Non-Personal Information: We automatically collect non-personal information about your device and your usage of our Website through cookies, web beacons, and other technologies, such as your IP address, browser type, domain names, access times, and referring website addresses.

1(c). Cookies: Our Website uses "cookies" to enhance User experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.

2. Use of Information:

We use the information collected for the following purposes:

- To process and fulfill your orders for reclaimed wood products

- To provide custom carpentry services and project quotes

- To coordinate delivery or pickup of materials

- To provide, operate, and maintain our Website

- To improve, personalize, and expand our Website

- To understand and analyze how you use our Website

- To develop new products, services, features, and functionality

- To communicate with you about your orders, services, and project status

- To send you marketing communications and newsletters (with your consent)

- To process payments and prevent fraud

3. Sharing of Information:

- Service Providers: We may share your information with third-party service providers that assist us in providing our services, including payment processors, shipping companies, and delivery services.

- Compliance with Laws: We will disclose your information where required by law or subpoena, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Website.

- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.

4. Security of Your Information:

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

5. Your Rights:

You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Information directly within your account settings section. If you are unable to perform these actions yourself, please contact us at [email protected] to assist you.

6. Links to Other Sites:

Our Website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy:

Our Website does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at [email protected] so that we will be able to take necessary actions.

8. Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

9. Marketing Communications:

With your permission, we may send you emails about our products, services, new arrivals, special offers, and project galleries. You can opt out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Project Photos and Customer Content:

If you share project photos or other content featuring our products, you grant us permission to use these materials for marketing purposes, including on our Website and social media channels. We will always respect your privacy and intellectual property rights regarding such content.

11. Contact Us:

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].